Success Stories To Prove Why Employee Engagement Matters!
November 27th 2018
What Is Employee Engagement?
Employee Engagement is a crucial subject all organizations should be considering. Employee Engagement is
defined as the emotional and functional commitment an employee has towards their organization. This is driven
by a mix of factors such as management, teamwork, and culture. These factors either encourage or deter the
engagement of an organization’s employees.
There are three types of employee engagement classifications that are widely used. These are engaged, not
engaged, and actively disengaged. An engaged employee works with passion, drives innovation, and assists in
moving the mission of their organization forward. Engaged employees often do more than what is asked of them.
A not engaged employee has checked out. They lack passion and do not put energy into their work. They are often
hoping or already seeking another employment opportunity. An actively disengaged employee, the least desirable
to have in an organization, spends their work time acting out their distaste they have towards their
organization. This could be by simply not doing what is asked of them or committing a harmful act against
their organization. Not engaged and actively disengaged employees should both be considered as disengaged
Why It Matters & Success Stories
A study by Gallup found from a generational standpoint, that employee engagement is getting worse as the age of
the employee is younger, with the Millennial generation the least engaged. This is something that must be noted
since two-thirds of the American workforce are Generation X or Millennial. Gallup found on average only 33% of
employees are engaged. The traditionalist generation is the most engaged at work at 42%. This is an issue
because while they are the most engaged they are also the generation retiring the most. Unfortunately, those in
my generation are the least engaged at work. With only 28% of Millennials engaged in the workplace.
An example of a company that succeeds in having a predominantly young workforce with extremely high levels of
engagement is In-N-Out Burger. In-N-Out has a strong company culture that spans more than seventy years.
Glassdoor has ranked the burger company one of the top 15 places to work for four out of the last five years
along with having one of the best CEOs the past three years. They focus on selecting leaders with a servant
leadership style who strive in engaging employees in a positive and team-oriented way that drives them to
provide quality service to customers. Their online and in-person training programs are another focus. Their
employees have told them they feel more engaged when they are growing and learning concepts surrounding their
Engaged employees are 87% less likely to leave their organization. On the other hand, if your employees are not
engaged issues can arise. Disengaged employees are outperformed by engaged employees by 202%. They cost their
organization $3,400 for every $10,000 in annual salary which is an overall cost of $350 billion per year in
lost productivity. This is largely due to disengaged employees on average committing 60% more errors and have
a 37% higher absenteeism rate.
Another organization that thrives at having high levels of engagement is Toyota. Toyota focuses on listening to
their employees along with putting trust in their everyday hands-on experience with their role. They field
employee suggestions at an astronomical rate. Over the past half century, they have fielded tens of millions of
suggestions. In one particular year they received more than 700,000 suggestions. This was on average of more
than ten suggestions per employee. Toyota implemented over 99% of these suggestions. To put the impact this
engagement has on Toyota’s business into perspective, if each of these suggestions were to save or create value
of ten dollars per suggestion, this would be an impressive total of $70,000,000.
A survey of over 1000 employees from over a hundred organizations conducted by Cisco found what employees think
would assist engagement and innovation. They found that 86% of employees think having an idea-sharing platform,
such as DirectSuggest, could help innovation. 79% of employees believe that ideas are improved by collaboration
at all levels. 76% of employees feel more engaged with their organization when their ideas are recognized.
Considering the contributing factors of employee engagement, this survey proves the importance of having a
company culture that encourages teamwork along with having management that collaborates with employees and
Possibly the most recent pivotal example of what can happen when a company puts a focus on engaging employees
would be Amazon’s creation of Amazon Prime. At one time Amazon.com was known for selling books. Now most people
know Amazon.com for their subscription-driven free two-day shipping, music streaming, video streaming, and much
more called Amazon Prime. It is a membership many people cannot live without and has turned Amazon into one of
the most valuable organizations in the world. This success would not be without an employee suggestion.
Amazon Prime was first implemented in 2005. Amazon had implemented a virtual suggestion box for their employees
. They encouraged employees to leave good suggestions. A software developer by the name of Charlie Ward left
the suggestion that would eventually turn into what we know as Amazon Prime. Ward came up with the idea for
free shipping on product orders. After he came up with this idea CEO Jeff Bezos and other Amazon
decision-makers concluded that a free two-day shipping service was the right idea. Once customers subscribed to
Amazon Prime, the amount they spent on average increased by about 150%.
How Any Organization Can Enable Employee Engagement
Communication between employee and employer is something that must be a priority. Direct communications must be
able to reach everyone. The channel of communication must be two-way, so employee and employer can communicate
with one another. Mobile and computer-based platforms should be used to make it as easily accessible for
everyone in the organization as possible. If your organization creates a strategy and culture that engages with
employees through proper avenues, technological or not, it will spark employee engagement, foster innovation,
improve productivity, solve organizational problems big and small, and establish better communication built on
Riley Moore (https://www.linkedin.com/in/rileyrm4tech)
Riley Moore is a fresh face in the world of engagement and innovation. The 24-year-old CEO of RM4Tech, a family owned family
run software company, has used his mix of technical and business influences to bring his creative vision to life.
RM4Tech’s first solution, DirectSuggest, is the affordable and easy to use suggestion box reimagined. Another software
product is scheduled for Q4 of 2018.
His passion to empower individuals to use their creativity and voice to make a
difference in the world is what drives him. Riley has gained a large following from his statistical and articulate insight,
mixed with his unrelenting drive to change the world, gathering a following of over 19k followers on LinkedIn in only eight
months. Riley has been nominated for the 2018 Sacramento Business Journal 40 under 40 and DirectSuggest has been nominated for the
2018 Sacramento Business Journal Innovation Awards.